Privacy Policy
Privacy Policy
Effective Date: November 20, 2024
Last Updated: November 20, 2024
Catalyst Investment Properties, LLC dba Intown Cottages ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or engage with our services. Please read this policy carefully. If you do not agree with the terms, please do not use our services.
1. Information We Collect
We collect personal and non-personal information to provide and improve our services:
Personal Information
- Booking Information: Full name, email address, mailing address, and payment details (credit card information).
- Reservation Details: Stay dates, preferences, and special requests.
- Marketing Preferences: Email subscription preferences.
Non-Personal Information
- Website Data: IP address, browser type, device information, and browsing behavior.
- Cookies and Analytics: Information collected via cookies and Google Analytics about website usage.
2. How We Use Your Information
We use the information collected for the following purposes:
- Service Delivery: To process bookings, facilitate payments, and communicate about reservations.
- Customer Support: To respond to inquiries or resolve issues.
- Marketing: To send promotional emails, newsletters, and special offers. You can opt out of these communications at any time.
- Analytics: To improve website functionality and enhance user experience.
- Legal Compliance: To comply with applicable laws and prevent fraudulent activity.
3. Sharing of Information
We do not sell your personal information. However, we may share your data with:
- Service Providers: Third-party vendors we partner with to facilitate services, including:
- Boostly CRM: For customer relationship management.
- Authorize.net: For secure payment processing.
- Google Analytics: For website usage analysis and tracking.
- Legal Authorities: When required by law to comply with legal obligations or to protect our rights.
4. Data Security
We implement industry-standard measures to protect your data, including:
- Encryption: Secure encryption for payment transactions.
- Access Control: Restricting data access to authorized personnel only.
- Monitoring: Regular audits to prevent breaches.
However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality.
- Track user activity via Google Analytics.
- Deliver personalized content and advertisements.
You can manage cookie preferences through your browser settings.
6. Your Rights
You have the following rights regarding your personal data:
- Access and Review: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your personal data, subject to legal and operational requirements.
- Marketing Preferences: Opt out of marketing emails by clicking "unsubscribe" in any email.
To exercise these rights, please contact us at admin@intowncottages.com.
7. Retention of Data
We retain personal data only as long as necessary for:
- Legal compliance.
- Providing services.
- Marketing purposes (until you opt out).
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your information.
9. Policy Updates
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. We encourage you to review it periodically.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Email: admin@intowncottages.com
Mailing Address: PO Box 477, Black Mountain, NC 28711
11. Consent
By using our website and services, you consent to this Privacy Policy.
